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Something Wrong? Returns and Exchange Policy

Something Wrong? Returns and Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Refunds are typically issued once items have been received.  Depending on shipping method, this can take up to 2 weeks.
  • Standard shipping rates will be covered, expedited or rush exchanges may incure extra charges
  • We do not believe in Restocking fee's, so your good there! 
  • If your shipment is lost or damaged,  please CONTACT US.  We will send out a new item as quickly as possible!  Please keep your tracking number for returns,  this will be used to find those pesky items more quickly!
  • Please Email returns@gurl-power.com if you have any questions!